Quality Measures Track Diabetes Care

Regular screenings, tests and office visits can help our members manage diabetes. Review tips on how to close care gaps.

Review Claims Reminders for Behavioral Health Services

We monitor behavioral health claims for disallowed billing practices. See guidance on billing for services provided by trainees under supervision.

Update: Watch for Changes to Behavioral Health Clinical Review Criteria for Substance Use

We’ll implement updates to the clinical criteria we use in medical necessity reviews of substance use services for adults.

Access BlueApprovR^SM in Availity^® Authorizations

The BlueApprovR utilization management tool will be integrated with Availity Authorizations in Availity Essentials. The new configuration will continue to expedite approvals for behavioral health services. Review how to submit and access prior authorization requests.

NICU Claims Submissions Should Match Prior Authorization Levels of Care

Effective Aug. 1, 2025, we’ll pay claims based on the authorized level of neonatal intensive care units in your prior authorization.

Review Prior Authorization Changes for Commercial Members

Effective July 1, 2025, prior authorization requirements for certain commercial plans are changing to reflect new, replaced or removed codes.

Explore Learning Opportunities

We offer free training for providers who participate in our networks. Sign up for sessions, including training on parent and guardian mental health.

Providers with Unused Record IDs May Be Terminated from Networks

If you haven’t filed a claim with us under your record ID with a date of service within 24 months, we may cancel your record ID. Review how to keep record IDs active.

Verify Your Directory Information Every 90 Days

Our members rely on our provider directory for accurate information about your practice. Review and verify your data every 90 days and update it when it changes.

New Home Delivery Pharmacy Service to Fill Members’ Injectable GLP‑1 Prescriptions

Express Scripts^® Pharmacy will transition home delivery prescriptions for covered, injectable GLP‑1 drugs to a new specialized pharmacy. Effective June 15, 2025, EnGuide Pharmacy will dispense these prescriptions. Learn what’s changing.

Pharmacy Program Quarterly Update – Part 1

Changes were made to our drug lists and utilization management program. Learn about these and other pharmacy program updates.

Document Vaccines Administered in New Mexico

Providers are required to submit vaccine data to the New Mexico Statewide Immunization Information System as outlined in Senate Bill 58.

Review New Coding Policy for Global Obstetrical Maternity Services

We have new coding guidance in our Clinical Payment and Coding Policy, CPCP044 Global Obstetrical/OB Maternity Services, effective Aug. 19, 2025.

Learn About Updates to Clinical Payment and Coding Policies

We regularly add and modify our CPCPs as part of our ongoing policy review. See which policies were updated and when.

Review Medical Policy Updates

Approved new or revised medical policies and their effective dates are usually posted on our website the first and 15th of each month. You can view all active and pending policies, as well as draft medical policies, and provide comments on draft policies. These policies may impact your reimbursement and your patients’ benefits.

Critical Incident Reporting Must Include Risk Level Entry

CIR portal submissions won’t be complete without risk level entries, according to the New Mexico Health Care Authority. Learn how this requirement impacts your reporting.

Register for Medicaid Primary Care Payment Reform Workshops

The New Mexico Health Care Authority is offering in‑person trainings for their value‑based program.

Learn About Contracting with Turquoise Care

If you’re interested in becoming a provider of Turquoise Care, call 505‑837‑8800 or 800‑567‑8540. Providers participating in our commercial products are not automatically participating providers in Turquoise Care.