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For Providers
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April 2024 |
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NEWS & UPDATES |
Change Healthcare Cybersecurity Incident Impact
On Feb. 21, 2024, Change Healthcare announced they experienced a cybersecurity incident. We are not aware of any impact to our systems. However, the implications of Change Healthcare’s incident touch many of our health care partners.
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Reminder
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NETWORK PARTICIPATION |
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Reminder
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CODING AND CLAIMS |
ClaimsXten™ Quarterly Update Effective June 17, 2024
Blue Cross and Blue Shield of New Mexico will implement its second quarter code updates for the ClaimsXten auditing tool on or after June 17, 2024.
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CLINICAL RESOURCES |
See Our Revised Clinical Payment and Coding Policy for Anesthesia Services
What’s changing?
Effective June 1, 2024, BCBSNM is updating its Clinical Payment and Coding Policy, Anesthesia Information (CPCP010).
The Details
Under this revised policy BCBSNM will no longer offer additional reimbursement for services based on the use of physical status (P code) modifiers when appended to anesthesia services.
What do I need to do?
Review in detail the revised policy — Anesthesia Information CPCP010 .
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Clinical Payment and Coding Policy Updates
The Clinical Payment and Coding Policies on our website describe payment rules and methodologies for CPT, HCPCS and ICD-10 coding for claims submitted as covered services. This information is a resource for our payment policies. It is not intended to address all reimbursement-related issues. We regularly add and modify clinical payment and coding policy positions as part of our ongoing policy review process.
The following policies were updated:
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CPCP010: Anesthesia Information — Effective 06/01/24 |
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CPCP017: Wasted/Discarded Drugs and Biologicals Policy — Effective 03/01/24 |
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CPCP022: Pneumatic Compression Devices – Outpatient Use — Effective 03/01/24 |
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CPCP033: Telemedicine and Telehealth/Virtual Health Care Services Policy — Effective 03/01/24 |
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CPCP038: Outpatient Services Prior to an Inpatient Admission — Effective 03/01/24 |
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Caring for Substance Use Disorders
Providers can play an important role in our members’ care by discussing the signs of substance use disorder and encouraging help, if appropriate. We track quality measures related to substance use disorders to monitor our members’ care, including follow-up visits for SUD. |
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BLUE CROSS MEDICARE ADVANTAGESM (MEDICARE) |
Webinar on Coding for Medicare Advantage Annual Wellness Visits
Join us for our quarterly webinar on coding for annual wellness visits for Medicare Advantage members. The webinar is April 12, 2024, from 11 to 11:30 a.m. MT. Register here. 
Members of our Coding Compliance team will present information from the Official ICD-10-CM Coding Guidelines, the American Hospital Association Coding Clinic and the Centers for Medicare & Medicaid Services. The webinar includes information on:
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Components of annual health assessments and wellness visits |
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Documentation standards and general coding requirements |
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Coding for chronic conditions |
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Common coding errors |
If you’re unable to view the Teams registration site, you may need to use a different web browser or clear your browser history. After you register, you’ll receive an email with a calendar reminder and link to the webinar.
This webinar doesn’t offer continuing education credit.
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Medicare Advantage Coverage of Skilled Nursing Care and Skilled Therapy Services
BCBSNM reminds providers that skilled nursing care and skilled therapy services may be covered under the Blue Cross Medicare Advantage plan. |
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Reminder
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BLUE CROSS COMMUNITY CENTENNIALSM (MEDICAID) |
RSVP for 2024 Annual Medicaid Provider Training Sessions
BCBSNM is offering in-person and virtual provider training sessions for Blue Cross Community Centennial network behavioral health, long-term care and physical health providers and groups.
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EPSDT Insights & Provider Participation
Early and Periodic Screening, Diagnostic and Treatment is designed to address the physical, mental and developmental health of children under 21 years of age who are enrolled in Medicaid. At the core of EPSDT is the well child visit, where the goal of EPSDT is to discover and treat childhood health conditions before they become serious or disabling.
In New Mexico, these screening visits are called the “Tot to Teen Healthcheck”. These “healthchecks” should be occurring from infancy through age 20. They should be regularly scheduled check-ups to help the child’s primary care provider identify any problems early and assist with a treatment plan for the child. Following the Bright Futures/American Academy of Pediatrics schedule of well child visits and screenings, providers can ensure that infants, children and adolescents are receiving the full benefit of their comprehensive health care coverage.
Learn More About EPSDT Provider Participation. 
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BCBSNM IN THE COMMUNITY |
Increasing Access to Health Care One Care Van Visit at a Time
In 2023, BCBSNM’s two Care Vans visited 50 towns and cities across New Mexico, providing access to no-cost services to more than 13,000 adults, seniors and children. |
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BCBSNM Breaks Ground on Blue Door Neighborhood CenterSM
Located in Albuquerque’s South Valley, the BDNCSM will offer members and the community access to in-person resources to improve their health and wellness at no cost. |
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Provider Engagement at BCBSNM
From left, Tricia MacLaughlin, Sr. Provider Relations Representative, Amanda Garcia and Denise Cox with Perinatal Associates of New Mexico. MacLaughlin visited Garcia and Cox during a provider visit on Jan. 30. |
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Not Yet Contracted?
Providers who are participating in commercial BCBSNM products are not automatically participating providers in Blue Cross Community Centennial. If you are interested in becoming a Blue Cross Community Centennial provider, please call 505‑837‑8800 or 800‑567‑8540.
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Reminder: Update your Enrollment Information
Due to Centennial Care requirements, all enrollment information (changes to demographics, licensure or certification, provider status, etc.) must be updated on the NM Medicaid Provider Web Portal .
BCBSNM Website
It’s important for you to stay informed about news that could affect your practice. BCBSNM offers many ways to stay informed via our website, bcbsnm.com/provider, and our provider newsletter, Blue Review. Signing up is easy.
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Medical Policy Updates
Approved new or revised medical policies and their effective dates are usually posted on our website the 1st and 15th of each month. These policies may impact your reimbursement and your patients’ benefits. These policies are located under the Standards & Requirements tab at bcbsnm.com/provider.
Clinical Payment and Coding Policies
BCBSNM has adopted additional clinical payment and coding policies. These policies are based on criteria developed by specialized professional societies, national guidelines (e.g. Milliman Care Guidelines and the CMS Provider Reimbursement Manual and are not intended to provide billing or coding advice but to serve as a reference for facilities and providers. These policies are located under the Standards & Requirements tab at bcbsnm.com/provider.
Claims Inquiries
Our Provider Service Unit handles all provider inquiries about claims status, eligibility, benefits and claims processing for BCBSNM members. To contact the PSU for BlueCard® within BCBSNM, call 800‑222‑7992. For out‑of‑area claims inquiries, call 888‑349‑3706.
Network Services Contacts and Related Service Areas
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Verify Your Directory Details & Look for Reminders
Your directory information must be verified every 90 days under a new federal law. It’s easy and quick to get it done for all health plans in Availity® , or if you prefer, you can use our Demographic Change Form. If we haven’t received your verification, look for emails and postcards from us with the checkmark symbol . They’re a friendly reminder that it’s time to verify or update.
Member Rights and Responsibilities
BCBSNM policies help address the issues of members participating in decision making regarding their treatment; confidentiality of information; treatment of members with dignity, courtesy and a respect for privacy; and members’ responsibilities in the practitioner‑patient relationship and the health care delivery process.
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Blue Cross and Blue Shield of New Mexico, a Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association
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